The customer service was terrible! There was one worker and he wasn't able to help me when I arrived so I received my truck later then the time I reserved, he asked me to provide information that I had already provided online which to my understanding doing the online check in helps speed up the service. He failed to provide information about the reservation but shared personal information, he over charged me when I returned the truck and wasn't knowledgeable about the policy and charges and when I asked he stated "you'll have to get the information online" unfortunately all he was concerned about was getting paid. I'll never use that location again.
Christine Parks
2nd To None Auto Detail LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cincinnati, OH 45242
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- 4,0 - Cote moyenne des clients
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This was a contactless drop off and I didn't need to interact with anyone; the store was actually closed when I arrived. But the location was well marked and it was easy to return the truck.
John MitchellConversations with the location had me feeling very positive. He even called the day before to confirm my rental. Truck was exceptionally clean and had no mechanical problems. After returning the truck however, I received a notice that I had been charged for three days instead of one. With U-Haul I can always count on something going wrong. This at least didn't disrupt my moving day.
James McKennaWhen we returned the truck to the location I had selected, the man working there said I was not on his manifest and that I might need to go somewhere else to return the truck. Or, if I left it there, I would be charged an additional $200!!! He phoned the transportation group and turns out, I wasn't on any manifest for delivery!! At first they couldn't find me, then they had to enter me into the computer so I could drop the truck. The man who was working there seemed put out that we interrupted his TV watching rather than trying to help me. Once transportation had the drop location entered, he still wanted/told us where to park the truck after he moved what I am only guessing was his own vehicle. Given the problem with the drop-off already, I felt like he should have just inspected the truck, took the keys, and then moved it after we left.
Kathleen or Rand CampionGary is trying to charge us because we dropped off per the contract. I need my money refunded
Tim Burkett