Was ran out of a gas station. When I arrived there was a homeless population hanging out outside. When I went inside I had to wait for the attendant to go back and forth between myself doing uhaul and the gas station patrons. There was no vehicle inspection conducted by the attendee due to her being the only emoyee. There was trash and socks inside the back of one truck and inside the cab. The other truck also had trash inside cab and wasn't clean. I was also overcharged and haven't received any money back. The amount was supposed to be 115 $plus taxes and insurance which equated to over 200 $. Then I was charged 12 $for "mileage" on top of the amount already paid. The attendee said I wouldn't be charged for a hand truck because she didn't know if there was any in the trucks. This was the worst ubaul facility I have been to. Although the attendee was nice, she was not able to be efficient.Justin C.
Moving Truck Rental in Cleveland, TN at Island Oasis 2
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cleveland, TN 37311
Services dans cet établissement :
- Lun au ven : 6h30 am à 10h pm
- Sam : 7h am à 10h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Cleveland, TN 37311
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
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Provide cleaner trucks. There was a used mask left in the front seat of the truck.Nathaniel T.
Quick and easy transactionMichael G.
24 hour pick up/drop off for this locationAaron H.
Charged my credit card for mileage and gas even though we put gas in it when we got there and they checked it in than Later after we left we get emailed saying we were charged $32 for gas. Had to go back several times for them to check the uhaul in due To not having actual paper work only had it on email. I work in customer Service and this is not how I would treat someone.Bailey M.
Use the app best experienceMark L.
This drop off was very helpful. The only downfall was limited parking. Trying to get gas in the 20â€ truck was very rough to do. But overall very helpful especially with the wrong truck being issued to me.amanda C.
This was a very smooth rental experience with absolutely no complaints. The counter staff was courteous and professionalScott B.
I've had 2 knee reconstructions and when I got the truck to the garage to load it didn't have a ramp. Spent 2 1/2 hours on phone and by the time I was approved to change I didn't have time to go back and get the other truck.Aaron R.
U-haul online check in took half an hour to work, and then I still had to go into the store, whose internet was down. What's the point? And for the truck return, the website told me to use the key dropbox, but there wasn't one. I had to go back in the store and complete check in the old way.Brian F.
Didn't get the pads we ordered. Truck was dirty. Only 1/2 tank of gas. The person I talked to was hard to understand and he had a hard time understanding me. Couldn't understand or answer questions.Nancy K.
The truck was dirty and in bad shape when received. There were scratches, dents, stains, and a 3/4 tank of gas. We were very unhappy with location because there were people laying behind the building very obviously on something, homeless people sitting on the uhauls, and people trying to trick the cashier into selling them cigarettes under age. It was a very bad experience to say the least. When we got there, they didn't even have the truck we reserved and we did not get the $50 reservation guarantee refund... It was a fight to get the same price on the one up than the one we got and they were asking us to drive an extra hour to a different location and spend more mileage, then to just give us the next size up from the one we reserved.Corbin P.
Great customer service and friendly staff. Thank you!David B.
Very nice group, may have just gotten one they didnt look at but, the power steering has a pretty bad leak requiring 24oz of atf fluid.. i have pictire and receipts. A reimbursement would be nice but not entirely necessary..Michael Shane H.
The lady at the counter was very helpful, but your contactless system was HORRIBLE to use. It took me way too long to pick up my truck. Same old hassle as always when you work with uhaul.Jennifer B.
It's a convenience store/gas station so there is a lot of traffic. It was one guy working the store so was multitasking. I got friendly service and I appreciated the pleasant conversation with the gentleman attending me. I only wish I could have gotten exclusive service, but I understand the gentleman was in charge of the whole gas station by himself. Thank you U-Haul for great rates and making my move possible. The truck was nice and I moved to a new house.Daniel A.
This is a convenience store which is clearly the priority. UHaul is poorly staffed and the lady said that she can not leave the store because the UHaul rentals were a convenience for the customer. Had issues hooking up the trailer and the lights didn't work Either. Employee did not care about the trash that was in the trailer and handed me a trash bag. She blamed it on homeless people living in it. I was totally inexperienced in hooking up a trailer and need the assistance of another customer to get help. Avoid this place!Joseph W.
Ride was bumpy may need to change spark plugs or do a tune up- wasn't very clean yet wasn't filthy either. No one to help me when I had a problemTina W.
The truck wasn't that clean in the back when we picked it up, but it was ok. The app made things easy although we still had to go in to get the key.Angela E.
The employee was very nice and was doing a fine job while doing both gas store and u-Haul./JAMES M.
Very helpful people at pickup location. Equipment was good. No issues. Made it to destination just fine.James G.
The man at the counter reminded me to fill the truck up when I returned it. When I received it it was at half a tank and I filled it totally up before returning it. I wasted my money and didn't know it.PATRICIA B.
It was quick and painless. Customer service was greatKathy C.
no parking of larger trucks space is very small and highly not recommended for any further drop off or pick-ups needs to be removed location is in the wrong place.Clifton F.
Computer was not working blamed uhaul webite. Charged additional $44 for milage. I had specifically asked the pickup location about the low miles because of the interstate versus mountains and they said it would not matter that I would not be charged additional. Then they could not take my credit card. Overall very poor experience.Gary S.