Charging 50 dollars because the rental was returned 25 minutes late is absolutely absurd, You didn't credit me for the extra gas in the tank when it was returned.Rick H.
Moving Truck Rental in Cottonwood, AZ at Cottonwood Discount Mini Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Cottonwood, AZ 86326
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Buenos dÃas todos bien buenÃsimo servicioGerardo E.
Helpful staff.Virgil J.
There was no drop box for the key although the code to the gate worked. They have two locations which may be the mixup.James C.
Drop off was not a good experience. Used the app and had no idea all the photos we would have to take. Just 2 parking spots at the location. Very dark.Warren K.
I had a reservation for a10' truck. Upon arrival was told that â€œthe 10' truck is broken and being worked onâ€. As it was our only day this week to move we had to get a 15' truck at an additional price. No apology, no offer of renting it to us at the same price as the 10' we had a reservation for. The 15' was filthy with empty drink cans, chip bags, and dog treat bags in the passenger cabin. I would only recommend this location if it was the last place someone could get a Uhaul in Cottonwood or the Verde Valley.Kristin L.
I reserved a truck and 2 dollys 10 days in advance. When I arrived I was re-directed to another site that was not open for 2 hours to pick up the truck I had reserved. After waiting the 2 hours I arrived at the 2nd location. I was told the truck was at a 3rd location, and the man could not find any dollys. As he was readying to go to the truck location, he remarked as he put on his red, MAGA Trump ball cap that he had such good ideas because he was a Trump supporter and that any liberal democrats would never be so smart as him! He then proceeded to look in vain for the dollys I reserved, left me locked behind a gate while he drove around having good ideas and then told me that I would have to drive across town in the truck to look for dollys at another location. His disparaging words towards my political affiliation, coupled with the fact he was wearing a Trump hat at work was shocking and rude!! His comments made me angry, and his incompetence proved he was indeed a Trump supporter. I will drive to Flagstaff before I ever rent a vehicle from that moron!!!!Dennis C.
Everything was great and we appreciated the help.Kasey W.
Returned to location but was told to return another location nearby. Staff was excellent but the location is very tight when returning truck. After checking in had to back out onto road which made us nervous. I was following hubby and it was very tight. All in all, it was a good experience with you U-haul....Beverly N.
Originally had a truck reserved in Flagstaff. They called afternoon before to tell us that despite a reservation confirmation, there was no truck. No offer to help. This location in Cottonwood, upon realizing they didn't have our truck, called customers for return times and then called UHaul and got us a replacement. The customer service at Cottonwood Cool Storage was outstanding. Overall, UHaul needs a better process for managing reservations. We could have been in real trouble with no truck to move our belongings on our daughters last day of residence. Not honoring confirmed reservations is just unacceptable for a company as large as UHaul.Vivian S.
The only frustration was having a separate site that you had to pick up and drop off at, made matters a little confusing.Levi V.
This was a horrible experience, you guys probably need to retrain your phone reps because every piece of information I was given until the actual pick up day was wrong. I was told on the phone that I could keep the truck for the quoted price for two days and 136 miles. At check out we were charged for 18 miles of overage because the allowed milage was 118 and not 136. Also, I was quoted 170 something dollars and asked if that included everything because I was reserving this truck for my grandmas move and she needed to know how much she was paying. But at pick up I was charged $330 for insurance, deposits, tax and some other bs. It's one thing to be off by $20 or $30 but but $160 is too much to surprise a customer with. Not to mention when we went to get the truck we were sent to a different location with two different codes to a gate and a lock box where the keys were not and had to search thr truck for the keys. All around unprofessional and bad customer service. I'll never use uhaul again just because of the total lack of knowledge and professionalism.katie S.
I got over chargedSarah R.
Stayed open a couple of minutes past official closing time to help me get checked in.JASON B.
Better parking for drop offs and better IT system, computer glitched multiple times.joseph S.
He should be ashamed of himself using the f word for 1 hour not knowing what he's supposed to do he was disgusting the company should not have anyone like him around poor poor service his name is David at cool storage in Cottonwood Arizonamonte R.
Parking is a bit short so you may wish to call them asking where to park 26 footers.Kelly M.
The windshield was in need of a good wash when I picked it up. The vehicle was ok for a quick local move, but I wouldn't want to use it for a long distance move.Charles G.
Everything was fine.aleta B.
The delivery location was fine, but your logistics department are IDIOTS. How could you send me to a location where they don't accept tow equipment? The manager at this location managed to get Discount Storage to take the equipment, but that caused me frustration and delays. Get your act together or I will never recommend Uhaul again.Remay S.
charged for insurance i never initialed, charged for gas that was a fraction off. No considerationRobert L.
Had to wait for them to come back...don't know where.._paul S.
Very friendly and helpfulNancy A.
Pay attention to customers . Fast customer service. I dont need a life story and/or personal calls while I'm trying to pick up my uhaulMary L.
Aaron and Stacey were very helpful when dropping off. They made the drop off so easy and also took care of some items I forgot in the store. Would recommend their storage and uhaul rental to anybody.jose G.