It was a nightmare! Once I stopped trying to rent the van via website & app, all the while on the phone with uhaul for over 30 minutes, I get informed you can NOT pick up via website & app, you have to go a block down, which I walked, got helped by a very nice lady, who gave me the keybox code, walked back to the van & finally got on the road. While all this happened, the movers were waiting at the house. As I said, it was an utter nightmare, in 100°+ Temps, on top of everything. Again, COMPLETE & UTTER NIGHTMARE! :-( Dawn M Cloutier
Dawn C.
Cottonwood Discount Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cottonwood, AZ 86326
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Employees are very professional, helpful, courteous and a pleasure to deal with!
Renata M.Lock was hard to open. Not sure if code letters should be up, down or in the middle of the line. Had difficulty with privacy settings on phone that was easily remedied when customer service was available. This was our first time for 24/7 but the system was very easy and convenient to use. We are not used to doing business this way but will be better next time after seeing how things work.
Victoria M.Th lady who helped me get the truck and get going hadn't finished logging fuel and miles from the previous renter, so I'm having to go through customer service to HOPEFULLY get reimbursed.
Gregg M.Increase inventory.
CHARLES H.