The person at the front desk was not helpful, telling us that what we booked online was wrong. Then proceeded to charge us more for a dolly that we did not ask for but was the only one she had available (not our problem) after paying more for the appliance dolly, it didn't come with the straps that were supposed to be included. She wasn't even there when we arrived to drop off the vehicle. The truck was extremely dirty and we could not even see out of the windshield if the sun hit it, it was covered in dirt and sap. when the original pictures looked much cleaner and newer. We had to go to one location to pick up the dolly and then a different location to pick up the truck, which, when you're moving is highly inconvenient. We will not be coming back to this location and I would not recommend anyone else use it. The U-Haul dealer at the cottonwood cool storage is obviously new at this or doesn't really care about her customer experience... disappointing at best.
Shanen T.
Cottonwood Discount Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cottonwood, AZ 86326
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Vos précieux commentaires nous aideront à mieux vous servir.
Mikaela and Edward are absolutely amazing. Very knowledgeable, and customer oriented. They go the extra yard but I honestly think they'd believe they're just doing their job.
Philip P.It was a nightmare! Once I stopped trying to rent the van via website & app, all the while on the phone with uhaul for over 30 minutes, I get informed you can NOT pick up via website & app, you have to go a block down, which I walked, got helped by a very nice lady, who gave me the keybox code, walked back to the van & finally got on the road. While all this happened, the movers were waiting at the house. As I said, it was an utter nightmare, in 100°+ Temps, on top of everything. Again, COMPLETE & UTTER NIGHTMARE! :-( Dawn M Cloutier
Dawn C.Employees are very professional, helpful, courteous and a pleasure to deal with!
Renata M.Lock was hard to open. Not sure if code letters should be up, down or in the middle of the line. Had difficulty with privacy settings on phone that was easily remedied when customer service was available. This was our first time for 24/7 but the system was very easy and convenient to use. We are not used to doing business this way but will be better next time after seeing how things work.
Victoria M.