IT was not clear where to leave the truck and the drop box was in an obscure location. It didn't feel safe.
Renita T.
Fairground BP
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in De Pere, WI 54115
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- 3,5 - Cote moyenne des clients
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I've already discussed my issue and request for resolution in another email.
Brennan V.Just drop off truck no signage at facility very difficult to find drop off box
James R.The counter personnel didn't seem to know what to do. Getting the unit took a long time, couldn't find the keys for the one I assigned. Second unit had some damage, but the web site wouldn't operate. I alerted the counter person of the damage. When I dropped it off the counter person didn't know what to do regarding drop-off procedure. I just left it at the site after I added the gas I used.
Gary M.The same thing happened with our drop off location. We had to go 32 miles round trip to drop off our truck, when there were two U-Haul locations less than 5 miles from our new home. The drop off location was changed without our knowledge on the day of our rental. Very disappointed in your scheduling department.
Michael P.