This location is not where I secured the reservation. Instead it was considerably out of the way for me, several miles in the opposite direction of where I needed to go. This forced me to make major changes to my schedule, which was a significant negative imapact. Apart from that there were no specific issues with the location in terms of being able to secure the truck key.
Bruce B
Route 30 Retro
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Jeannette, PA 15644
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- 1,5 - Cote moyenne des clients
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No one was there for me to pick up the truck. There was no one to help me. The box for the return was broken. Because the store wasn’t open, I had to wait 2 days for the final receipt. Overall the worst truck rental experience ever.
Sharon PThe 24/7 experience is, in short, awful. I had reserved a truck with Draftmaster (3359 Rte 130, Harrison City, PA 15636) for 9 AM. Between the App not being able to find my location and just overall slow loading, it took 20 to 30 minutes to get the keys. That's when we found we had the keys the wrong truck. (I had reserved a 15 foot and the keys were for a 26 foot truck in the lot). After calls to customer service and 24/7 team (the people I talked to were helpful), we finally got a truck - an hour and half later. It was frustrating and I wouldn't recommend that process to anyone. My family has used U-Haul plenty this year. In the future, we'll stick to picking the trucks up at in-person locations.
Dan GThe U-Haul dealer we chose was exceptional. They went above and beyond to help reserve the truck for my family, making the entire process smooth and stress-free.
Daeshawn LI hate the online bs,
SUSAN N