I was supposed to pick up the truck at 11a on 6/6. I got a message after 9:30a that the office was closing at 10a and I would have to use a smartphone app to pick up the truck. The only problem is that I don't have a smartphone and the people from the pickup location were not helpful at all. Totally useless! I will never pick up anything there or do business with them again.
John B.- Pennsylvanie PA
- Lower Burrell
- 15068
Moving Truck Rental in Lower Burrell, PA at 56 Mini Storage West
(Concessionnaire U-Haul dans le voisinage)
221 New Hampshire dr
Lower Burrell,
PA
15068
(VFW)
(VFW)
Services dans cet établissement :
Pour nous contacter
221 New Hampshire drLower Burrell, PA 15068
(VFW)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lower Burrell, PA 15068
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 1 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
The woman working there ran into some issues with adding the driver's license and went out of her way to try to expedite the process and get me on the road
Veronica J.- Rating:
- 5.0
A little hard to find. A few extra signs would help. I am not from the area the last few turns I may have missed, I was with my sister she was formulary with the area. Thanks for working as a team, the first 2 places I stopped were not much help. You fokes were great. ??
joe R.- Rating:
- 5.0
Melanie was an amazing and knowledgeable employee. She made the process go smoothly. Definitely an asset to the company.
Gary S.- Rating:
- 3.0
The service was great but will never use u-haul again. Was over charged due to a policy change that happened sometime after I made the reservation. Was told by agent that I was going to be charged for three days instead of two days due to those policy changed.
Larry C.- Rating:
- 5.0
The self check in is VERY complicated. Does not work with some devises. There is a time limited on your reservation...which was not made apparent. Thank you Candice was Awesome at uhaul traffic to help us check the truck out.
Robert M.- Rating:
- 1.0
It was the biggest circus ever! I had to drive an hour to get uhaul, Even though there are several close to my previous home. The owner left a new employee there to do rental. No one ever checked to make sure the uhaul and toe dolley were working, they weren't! After being there two hours I had to drive 10 miles to get a different uhaul. Then a district manager from uhaul acted like I should be super grateful for him giving me a whopping $30.00 discount. Then someone from uhaul emailed me saying he'd refund my 50 Reservation fee, no apology or nothing he didn't even type his name on the bottom!
Hannah W.- Rating:
- 5.0
Very happy with how well Everything worked out perfectly Hopefully that will be true with my finale invoice I have confidence it will
Dwayne B.- Rating:
- 5.0
Very helpful and pleasant staff
Kelli P.- Rating:
- 1.0
i use this truck for 20 miles local hauling and put 3 gallon of gas in when done and got ripped off some bs fuel charge for filling the tank so much for drop off anytime never again will rent from you and i will make sure i tell everyone i know how you operate.
Frank S.- Rating:
- 5.0
Wish the 10 foot truck had a ramp. Excellent check in person. Very efficient and pleasant.
leonard U.- Rating:
- 5.0
Your vehicles have been outstanding each time I have needed one. Your employees are without a doubt, the most curtious and helpful employees that I have ever met in a company that I have dealt with.
Don R.- Rating:
- 5.0
Everything was great and such friendly, fast service. They were able to rent us struck spur of the moment AMD just excellent service.
debbie M.- Rating:
- 5.0
I have no suggestions as to staff, they were excellent. Your box prices were not competitive though and I found far cheaper prices at Lowe's, of all places. The fact that your box prices were higher makes you look less interested in long term relationships and more like a company who takes advantage for short term gain. But I feel your rental rates are quite reasonable, and plan to use U-Haul in the future.
Steve M.- Rating:
- 2.0
I had asked about a discount of some sort, was told that had to come from U-haul themselves. There was none, ok. I reserved the trailer 2 weeks ahead so as to have it at a location 2 minutes from my house, ended up going 20 minutes away instead. That was the reason for reserving it. After I got to my destination, I called to see if I could change the drop off point, again 2 minutes from my home, and was told no or if I did there would be more charges for the trailer. So I ended up taking it back to where I received it, 20 minutes from my house one way. Dealing with this rental, there was NO customer service to speak of. You have, I need it, so this is where you have to go and get it. Where is the service in this when there was enough time allotted for arrangements to be made for CUSTOMER SERVICE. Without customers, there would be no U-haul or any other business for that matter. This will be the very last time I ever rent from U-haul due to this experience.
William B.- Rating:
- 5.0
The lady in the front office was super friendly and explained the process very thoroughly considering it was my first time renting a U-HAUL.
Jessica E.- Rating:
- 5.0
Perfectly satisfied.
Earnest H.- Rating:
- 3.0
The truck was in rough shape. The sun visor on the driver side was broken, it was very difficult to adjust the seat, the door handle on the passenger side was broke and when we opened the back to begin loading it smelt like some transported horse manure.
Amy S.- Rating:
- 3.0
While this location may not have been at fault, it was a terrible overall experience with U-Haul. The manager, Tim Davis, did make an effort to help us out. I do appreciate that. The trailer that we ended up getting was clean, but there was no jack to lift the trailer up to the hitch. Once we did get it lifted, the connector was stuck and required us to beat on it with a stone to get it to turn.
Nancy K.- Rating:
- 5.0
Nothing
santa K.- Rating:
- 5.0
N/A. Drop off was super easy!
Annette A.- Rating:
- 3.0
The location I picked on the website was not available to rent the van from. I would have preferred to know that from the start. Other than that, the van was ready on time and the employee was helpful
MATTHEW J.- Rating:
- 5.0
kind an courteous
mark B.- Rating:
- 5.0
This is the only place I would use and recommend, for storage also! Staff is friendly, knowledgeable, and honest!!!!
Georgina V.- Rating:
- 2.0
Clerk at the pickup had a lot of trouble with the computer. Had to start over 6 different times. We lost almost an hour on our trip. Need to have a way to handwrite a contract and enter the info later. Place does not have a big sign.
DAN L.