The truck share location was closed even though it was advertised that they would be open. The process was very clunky and I constantly to call to figure out the next step. Instead of explaining the process I was sent a video. In 100 degree weather this was not a great experience.
gina p
Kenny's Warehouse Steals
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mableton, GA 30126
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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Location in poor condition and unsafe when another UHaul drop off was less than 2 miles away
KONNETTA AThe pick up was unexpected but the drop off was even worse!! We couldn’t find the actual location because it was mixed among several businesses in a shady area. Once we found it we asked for help from Phillipe to help unhitch the trailer and he seemed completely lost and dumbfounded. He said uh well I guess I can help but someone else will have to check you in. So another guy who seemed to be the manager, I think his name was D’Angelo came to check in the trailer but not before telling me I can do it myself. I know I can do it in the app but I specifically dropped off at a location so YOU as the authorized dealer could check it in and HELP unhitch it. They were reluctant to do anything! I understand we are in an age of contactless anything but when I pay money for service and you are there to help why do I have to fight folks to get help? So unprofessional and unwilling to help and the place was a DUMP! Omg I don’t ever intend to rent from UHaul again. My whole experience was laughable if it weren’t so sad.
Donna WWould not recommend or return to this location for a rental again.
Jacob CThe code the key box provided to me didn't work. I spent an hour on the phone with customer service trying to access the key to get into my truck. The location was supposed to open at 12pm but didn't open until about 12:20pm and the person working at the location stayed inside his vehicle until the phone agent finally figured out the correct code and I walked back to the Uhaul. He never offered assistance or even made himself available to help me.
Keyerika R