I am a frequent renter of UHaul equipment and even rented from this location in the past. I made the reservation online and times I've even uploaded my driver's license photo to make the process faster when I pick up the equipment. However, this time it was very frustrating!! I was required to download an app from my phone and register with UHaul in order to complete the process. I REFUSE to have apps on my phone! I work in Information Security and know that apps are nothing more than information grabbing programs. Someone not familiar with apps would have a difficult time during the rental process. I finally got through the process and then had to take photos and submit using the app again. Again, adding 15 minutes to my return time. I deleted the app after the return and WILL NOT rent again if I MUST use the app. I'm under the impression it was this particular rental place and I will not use again (even though the gentleman was patient and helpful). I will use a bigger store and if I cannot use the old fashion way of renting; I will find another rental company. NOT EVERYONE USES APPS!!!
TIMOTHY K
Mt Airy Exxon
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mount Airy, MD 21771
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- 3,5 - Cote moyenne des clients
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25 minutes to check the vehicle back in uploaded pictures and it wouldn’t finish then cut out. Rented a few times before no issues just not with the digital process. Bad service connection at this station, went inside and he said I just need to wait. So poor
Robert LThe cab was clean except for a spill in the cup holder
ANDREW SBeing forced to download and use your app was obnoxious. You should be able to maintain and inspect your own equipment. I'm tired. I don't want to wait for a download in spotty reception and take a dozen photos of your stuff.
WESLEY NNo comments.
GUSTIN C