Hire more customer service reps like the young lady at this location!ALLAN A.
Moving Truck Rental in Nicholasville, KY at Petes Check Cashing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Nicholasville, KY 40356
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mer : 10h am à 6h pm
- Jeu - ven : 10h am à 7h pm
- Sam : 10h am à 2h pm
- Dim : 9h am à 12h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Nicholasville, KY 40356
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
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Not charge $8 for being over mileage when I spent $750 for my rental. All I did was complete my move and your mileage estimate was wrong. Was told I would get a call and never did, just got charged. Awesome customer service. The place was fine for drop off. The U-Haul experience was not a great ending. Buyer beware.Brian K.
Uhaul was dirty on inside looks like hadnt been cleaned at all for awhile. With the covid right now you think they would clean it after every use.KATELYNN M.
Though I had pre-booked online, almost all the contact information in the final contract, emailed to me after the rental and billing, was wrong (except of course my email and credit card number). This is despite my correcting the in-store CSR agent several times. The actual rental cost nearly 3x as much as advertised, despite filing up the gas with my money ($2.65 at their gas pump) Turned Into my being charged (1 gallon = $14 on the final bill in addition), bringing the truck back before due time, with no damage. The trip was within town (few miles). Getting an itemized receipt was impossible for them until after the final bill & charged credit card. Uhaul's vehicle pre-inpection cell apps \ online apps are buggy and crooked (I am an IT professional with 35 years of experience). I recommend you document Every Thing with your Smart Phone camera (photo & video - like we did) This is 'vulture capitalism' especially during a Pandemic and Economic Down Turn (Day after 'Thanksgiving 2020). Happy Holiday$$$!michael L.
The check engine light was on and the truck kept skipping gears. I love think the transmission is going out. I forgot to mention to the clerk. The clerk was very nice and gave excellent customer serviceroxie T.
The guy that runs this location is a weasle. I asked and got permission to leave the auto transport there until i was ready to load up (after loading uhaul), he said yes, he then turnes around and checked it in the next day, claimed i returned it, then turned around and rented it out. Not ever telling me. When i come to get the transport and realize it was gone Nd decided to call the 800 number instead of dealing with this scum, one of his family members that operated. Clothing store beaide this place (attached one building), came out recording and laughing and hurried insise the uhaul part of the store pointin at his phone. THE 800 NUMBER CUSTOMER SERVICE I GIVE A+ TO, HOWEVER A MERE REFUND HERE AND THERE, AND A DISCOUNT ON MY NEXT RENTAL IS HELPFUL BUT DOES NOT BEGIN TO COVER THE OUTRAGE AND FRUSTRATION I HAVE WITH THIS LOCATION BEING AUTHORIZED TO DO BUSINESS WITH UHAUL. I WOULD URGE UHAUL TO LOOK OVER THIS FACILITIES ORDERS AND SEE HOW MUCH THEY HAVE COSTED THEM. OH DID I MENTION THIS WEASLE ALSO CHANGED MY LOCATION FOR DROP OFF WHICH MADE MY BILL JUMP 90$ MORE... THIS WAS AWFUL. FRIDAY AFTERNOON HAD TO DEAL WITH RUSH HR TRAFFIC IN A 26' FT UHAUL TRUCKWilliam W.
Go rent somewhere else!! My 3rd time going through them (they were the closest UHaul place). Issues EVERY time. EXTREMELY slow & poor service- staff woman doesn't know how to do her job. Owner? man also very slow! VERY LONG wait times!!! Units not clean; mileage not recorded correctly. Had to go back to get a refund claim started because woman there didn't do her job & tried to pass blame onto ME!! Never going back to this location, nor will I recommend them. Three strikes.Precious S.
i chose to pickup the truck without any contact with the store. I go through the whole long process and when i went to the box to pickup the key, it wasn't there. A lot of good contactless pickup did me! Very inconvenient, especially when i was in a rush! won't recommend this to anyone! i had to go into the store. that meant i had to go back to my car to get my mask and when i do get to the store, there are customers in there with no mask on. This was not what I asked for!!!!!Pamela W.
Clean the truck and windowsronald E.
When I picked up my rental the 1 st truck I was given had dents that they had not noted. Then I was changed to a 2nd truck that ended up having no brakes so I went back into the store to report that issue and so they again changed my rental back to the 1st truck but denying that there was issues/damage to the truck. After sometime finally they decided to take a pic of the damage to note. After getting the truck home to get ready to load, the cab and back was so dirty that we had to sweep out the back and empty the cab that had numerous cans and bottles in the floorboard and cigerattes full in the console. My experience at pickup was awful. Have made a verbal complaint and waiting for a return call.Stacy S.
Smoke odors and didn't clean up inside too! It was nasty!! It should be banned smoking insideJeremy L.
Everything worked out great Thank youPatrick Y.
Very expensive! Was very disappointed with the .99 a mile. Won't rent a uhaul again.debbie W.
The person I spoke to at the pick up location was very helpful. The people I talked to on the phone at the 800 number when making my reservation were also very helpful. The issue appears to be that the information in the computer system does not match the pick up location. I reserved a 17 inch truck with an appliance dolly, a regular dolly and furniture pads. this location does not have any furniture pads and was not aware of my reservation for either of the dollies. I was very lucky because several people were picking up vehicles and at first they did not believe they had dollies at all. Luckily no one else had taken them or someone had just returned them so I was able to get what I wanted. On the phone when I called the 800 number I was told one pick up locationBut ended up having to go to the location where I ended up picking it up. For me the new pick up location was better but for others this might be a problem. It doesn't appear like the computer system knows where the equipment people are renting truly is. The staff are amazing and accommodated with the computer system definitely need some upgrades. I wished I had known the direct number to the location where I was picking up to begin with and this would have been the better way to make a reservation.Norman Y.
Better counter servicebob F.
I was not happy about what I was charged for having the truck for 2 hrsmilcent J.
1. I did not get the rental at the location i originally reserved it at because the previous customer hasn't returned it. They told me to come to this second location, Pete's and one would be ready for me. 2. I had to wait until the young girl at the counter finished writing whatever she was writing and talking to other employees before I could be helped. It wasn't until I stated that I was on my lunch break and clearly inconvenienced now before I could get assistance. 3. I did the online check in to avoid in person contact. They still made me go through the process in the store.MARQUESHA B.
the truck I got was old and kept shifting into tow mode when I started it. It wasn't exactly clean. I ordered blankets and a appliance dolly and I only got the blanket. We got moved, but you can probably see why I rated my experience as average.David S.
No representative on site at pick up (9am) or drop off (3pm). Equipment was not in the truck and was not able to be provided. The online truck pick up was horrible and took almost 20 minutes to complete with having done the online check in the day prior. We then had to sit on hd for 20 minutes with customer service to find out about the missing equipment.Ross O.
Everything at this site was fine. However, this was not supposed to be my pickup location. I showed up ay Angliana and my truck was not available. So I was told I had to go all the way to Nicholasville to get a truck. I had driven 3 hours from Ohio to help my son move, and this cost me over an hour of time. I was not offered any discount, mileage deduction, or any other accommodations. I am not happyRichard L.
Called employee at location the next day to tell them I had dropped of the trailer after hours the previous night. Employee said I was good to go and would close out the rental. Return location then closed for the day and did not confirm my trailer turn in or close out my rental. Horrible service. Will not do business with them again.ELIJAH C.
Have an employee do a cursory check of the vehicle prior to giving it to someone else to take.harold B.
The vehicle was great and the online check in and out was excellent. Had a slight lag, but overall, the technology is superior. Pete's check cashing wasn't helpful at all. I asked to check in and he said I could do it over the phone (it was slow so I thought it would be quicker to do it in person) . I went outside and did everything myself. I requestes to pick up at another location but it switched to guarantee my reservation. I hate going to Pete's check cashing. Thats why i didn't choose there to begin with. However, the online check in is much more convenient. I'll be doing that from now on.Carmen H.
I'm not sure where the communication break down was but I called the number on my ticket, waited on hold for 18 minutes and then was told the facility â€œopenedâ€ at 9am. No one was there until 10am. The rental desk is in a gas station and the folks there were unfriendly and rude. The woman for the rental was very helpful and pleasant.LAURA S.
Overcharged on trailerBarry C.