This is the second time I've used this location and it was a terrible experience both times. Owner is unhelpful and dismissive. The first time it was only a trailer drop off and they expected me to lift that large trailer off my hitch. I've had many back surgeries so nope. Also, the Uhaul I picked up at in AL had hooked it up for me at pick-up. This second time, under a time crunch, I'm dropping off the truck, its pouring rain, and the owner literally says, I'll check you out when it stops raining. I asked him when he thought that might be? He finally just took the keys from me. Absolutely ridiculous. I'll be using Pensky from here on out.
Audris M
Petes Check Cashing
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Nicholasville, KY 40356
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Very good helpful staff.
Jacob PThe truck we rented was a bit dirty on floor mats, and it had soda (soft drink) spilled on the console and passenger seat. I reported this on the app at pick up.
SARAH HI had a lot of trouble getting someone to wait on me. I finally had to walk around and find help. I also had ordered an appliance dolly and they only had a regular dolly. He did not offer to try to help me find one somewhere else. The truck cab smelled like cigarette smoke.
Deborah BIt snowed several days before our rental and we had to clean the snow off the truck before we could leave the lot. A walk around prior to rental was not offered or done. The driver's side mirror fell off when I hit a pot hole when I was returning the truck and I was treated as if I was a cheat and criminal by staff. I have pictures of the original agreement and the final receipt. The amounts are different and they are claiming we returned the truck over 24 hours after it was actually returned. The final charge is over double what the original agreement stated and we will NEVER rent a truck from this location again. I will go to a competitor. There are no other U-Haul businesses within reason. I just opened the final receipt yesterday but you can BET I will be posting online if something isn't done to make this right.
Teresa C