I returned my truck on time and wasn't closed out until 24hrs later! Horrible customer service. Dont rent from this location ever!TASHAUNADELREE C.
Moving Truck Rental in Norfolk, VA at AAAA Self Storage Campostella
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Norfolk, VA 23523
Services dans cet établissement :
- Lun - ven : 9h am à 5h pm
- Sam : 8h am à 4h pm
- Dim : 11h am à 3h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Norfolk, VA 23523
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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My reservation pick up location got moved last minute. When I got to the location the doors were locked to the building. Once we finally were assisted I pretty much had to make my reservation all over again. There was a $100 â€œholdâ€ that was also not previously mentioned when booking. When I went to drop the truck off it was brought to our attention that the trunk we were given was linked to a different persons reservation?? Overall not a good experience .Spencer P.
They provided great service! I appreciate it very much!KAISHACASSANDRA P.
I just noticed I was charged to the use of their dolly and I did not and furthermore. Someone called me to ask when was I planning to return the truck. I used it and returned it within 3 hours after I pulled it off the lot. I will be calling tomorrow to ask for the refund of my 7 dollars.ALBERTJEROME F.
did not receive a call the night before that the trailer I reserved will not be available because the customer extended. Drove to three different Uhaul locations to finally get a truck took more than 3 hrs. Showed up to the campostella location and had to troubleshoot their issues with the system by calling the 1800 uhaul number.Elliott C.
The parking lot was a complete mess. It was not clear where we were to leave the truck. The sign on the door said they were open, but the door was locked. A lady finally came to the door and pointed where to park it. She said to just leave the key in the drop box and I didn't need to do anything else. But then I got an email about dropping off the truck and there was checkout things I was supposed to do. So I then spent 25 minutes on the phone with uHaul to get that taken care ofTimothy F.
It was my first time using u haul and the lady was rude and acted like I was stupidAlexsandra R.
Nothing keep up the good work.Wilfreda W.
Upon pick up, I was told to verify mileage in which I did. When I reach my destination there was a lock key on the back of truck, I was told by a person who runs the storage to find a uhaul store and get lock removed at my cost and milage.ciara H.
I applied online and got a update email but when I arrived I was told there was no record of my transaction. So I would say better .communicationJoanne L.
Van seems faulty for as really didn't want to accelerate, driver mirror kept coming down so it was hard to switch lanes and it was dirty and pricy. A discount would be great because we did report thisShaneice W.
The cargo area had not been swept: there was cereal, candy wrappers,and what appeared to be sand.There was no doilly to move the furniture,blankets,etc. The was debris behind the driver's seat(card board box,crayons,ink pen,a man's cap) .Tried to get the young lady to come out and see but she said that she did not work for uhaul and they would notify me if the was a problem. I mostly concerned myself with the damage that was present so I would not be blamed or charged. Took pictures.Hopefully I have covered everything and thereby covered myself.BRENDA S.
The Uhaul agent informed me that a hold would be placed on my charge catd for a 2day rental. I informed him that I only needed the truck for one day. He replied that the drop-off location would process the charge based on the number of days that I rented it. That was not the case. The pick up location in fact charged me for two days rental which I was not aware of until I dropped the truck off the next day at the drop-off site. I filed a complaint with Uhaul and it was referred to the drop-off site regional manager. The Uhaul drop off site regional complaint department manager informed me that the charge for 2 days would remain because that is the number of days that the pick up locale put in my contract rental. The drop off regional supervisor stated that although I had been misinformed by the pick up agent, Uhaul would still charge me for 2-days instead of the 1-day that I actually rented the truck and that I had no other recourse.Cindy J.
The so called manager was very unprofessional. She had customers waiting outside while she took her time to clean out the moving trucks! I called the location several times and she nonchalantly came to the office after about 5 mintues. This location is a joke and very unorganized. Hire more help and get rid of the jail glass. Lastly if your workers smoke maybe they should not smoke as much because she smelled like a tobacco shop.Erica H.
The dolly that I was charged for had a flat wheel so I could not use it. The furniture pads that I was charged for was not put in the truck. I would like a refund for those items and discount due to the inconvenience.Antione H.
Niki was Great customer service.Dextrell W.
Very nice professional attitudes from both people we dealt with. Would use this location again.cheryl J.
Nikki was very friendly and helpful!! Great emplyee!!Roberta K.
Clean your trucks !!Andre B.
The front desk lady was very friendly and helpful. Give her a raise!!!!!Danielle S.
none great service.veronica R.
Truck 30 minutes late due to overbooking. Pickup time was 12:30pm Sat. Truck not available until 1:10pm. Moving furniture got caught in the rain due to late start. Request a CREDIT back on my card for inconvenience Please adviseshelia C.
Make sure the key entry is working properly. I had to come back and forth to try to get access to my unit and I was late for work because of the inconvenience and you still charged me the full priceKatrina W.
Had everything I needed timing was perfectagnes J.
We were Charged for 2 days, even though our truck was back by the time we said it would be. We rented at 12pm and returned the truck later that night like we told the lady. She told us they would be closed at 4 so when we were to return the truck at 7 to drop the keys into the door, and we did such.Chase K.