The front desk person was polite and I had no issues there, but the overall experience wasn’t great. I rented 2 flat dollies, but was told that location doesn’t have them. There were no dollies at all to choose from. The cargo van already had the gas light on upon getting in the driver’s seat. After loading up the van at my apartment, it wouldn’t start. So, I waited 30-40 min for the roadside to come by to fix the issue. I happened to try to start the truck again and it miraculously turned over and started. I asked the roadside assistant to meet me at the drop off location. While unloading he fixed the truck since it was a battery issue. I was delayed about 1.5 hours due to the issues and didn’t have the two dollies to expedite the process. The front desk person gave me the owner’s number to which I called and left a voicemail briefly explaining everything asking for a callback. I also texted him as well. This was on June 30th and I have yet to hear back from him. It takes a lot for me to write a bad review, but the fact that I’ve received no call back when running a business like this.
Chris K
Noho Ship N Supplies
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à North Hollywood, CA 91606
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- 2,5 - Cote moyenne des clients
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Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisNothing was gone over with me. While I appreciate the quick in/out, I would’ve preferred if the merchant had checked the van while I was there and showed me the charges at time of drop off. It cost me more to rent this van than the initial charge quoted and felt like a bait and switch.
Courtney MThe dolly was not the one I ordered, plus i drived max 12 miles not 20
ARAM LThe guy at this biz was very helpful
JEFFREY HThe truck was very clean and the process was so simple and easy. They didn't put me through 100 questions or things to sign, went in, got the key, dropped the truck back, gave them back the key...so easy.
DEBRA S