FIRST LOCATION DID NOT HAVE THE TRUCK I RESERVED TWO WEEKS AGO. I SHOWED UP, NO TRUCK. Using this location as a drop off was one more thing that not having the initial truck made more difficult as this is not where my car was. Again. I hope someone follows up with me. Moving day did not go smooth thanks to Uhaul. I was able to find another (smaller) truck at this location and they were helpful. Not having the 15' foot truck I reserved totally messed up my day. I was late to doing what needed to be done and I was unable to move all of my furniture into my house. I hope someone sees this. My initial experience as terrible! This location helped me out but they would not have been involved in the first place. And again, the truck i needed for all of my stuff was not there when I needed it.Matthew Z.
Moving Truck Rental in Pen Argyl, PA at Columbia Self Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Pen Argyl, PA 18072
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Location had trouble with my reservation. It took 30 mins to get my truck.Lawrence S.
What an amazing friendly genuinely caring and professional staff Jamie is!! This was stress free she told me what to do, read disclosure to me as a client to help me understand. When I was ready to come back she met me out back.The van was spotless.Im so happy I found this place. The office was clean and well kept which was great to see during Covid. I will definately refer this location to others.ðŸŒŸðŸŒŸðŸŒŸðŸŒŸðŸŒŸSusan B.
Nothing. Experience was greatRyan B.
Jamie was very friendly and welcoming. Excellent customer service representative. Was willing to go above and beyond to help.Lynn D.
I thought it was amazing, the lady was very niceTyler C.
I had an issue picking up the rental due to coming a little after the scheduled time. I had to call customer service to resolve. I spoke to two reps and they were both literally yawning on the phone and very short.Jennifer H.
Not familiar enough with Uhaul policies and proceduresDonald P.
Jamie is wonderfulKurt L.
Increase your 15ft truck inventory at this location. Extremely high demand in the area for that equipmentChris H.
Get new people to run it.we waited three hours for the truck no one was capable of processing a pre paid card my husband just got out of dialysis and you made us wait three hours for something that was solved in two minutes I will not recommend uhaul to anyone.Peter C.
I like service this helped me with my move today thanks againDonna M.
The staff at this site was very professional and helped get this processed quickly. My favorite place to rent from. Thank youKB S.
Issues caused by employees at pick up location was resolved as best as could be, nothing against drop off location. They greatly appreciated the truck being returned in perfect condition.Brandon T.
Nothing major, maybe remind people about ezpass and toll usage because that kind pPaul M.
The woman behind the counter was so friendly and so inviting,Anthony D.
personnel didn't come out to look at the damage gave me the x stickers told me to place them were I see the damage.JAMES B.
The staff is awesome. I used them in January when I moved. I will use them again. Unfortunately I haul has their phone number wrong on the website and it makes it next to impossible to contact this location!! Please fix this I haul!!!Laura S.
Had to pay more in mileage because I had to return truck to that location instead of one closer to new place ??Melissa S.
The service was excellent all around. Would recommend facility.Anthony G.
Better internet service. Had trouble with smart phone pick up.Joseph S.
Overall everything was great, especially since I made a last minute reservation. The truck was clean and the rental process was quick and easy! As far as what could be better?.... It would be helpful for the staff to be more familiar with the rental trucks, so you can answer basic operational questions, especially regarding the Tow/Hauling switch, which engages automatically, even if the truck is empty and not towing anything. Once I figured that out, I was able to disengage it and the truck ran much better.Yvonne C.
Very disappointed that U-Haul changed our pickup location requiring an additional 17 miles of charged mileage and lost time.. Originally scheduled for Rockdale Ln Stroudsburg location, we were contacted a week before pickup that we had to go to Pen Argyle PA to pick up the truck. Extra mileage that we were billed for, extra gas, and most importantly, extra time that we really didn't have while trying to schedule all the toy transportation for the Toys for Tots program. We paid more and lost time due to Uhaul scheduling conflicts. The pickup location down in Pen Argyl was great, so the stats may look good, but the scheduling and pickup process was not.Thomas C.
The customer service lady was very helpful.William S.
The person at the location rounded up the amount of gas that was truly in the tank before sending it out. He was very helpful with what we needed done though and for that I am thankful.Michael M.