The truck did not have a muffler. The attendant did not know the rental process (I selected the mobile pick-up option, but the key was not in the truck and the attendant didn't know where it was. Then... she wouldn't give me the key even after i showed here my phone's screen that showed the rental process was completed. said, " take your keys". She proceeded to call the store owner and make me wait 15 minutes to take possession of the keys. Once I had the keys, I turned the truck on and discover that the engine has no muffler. After a 15 minute drive to the office my ears were ringing. At this point, I realized that it was not safe to subject my ears to the noise level of the motor. I called UHaul, and asked for another truck. At first I was told no. After I explained and insisted, I was put in contact with the Area Manager, whom offered no apology for my trouble or time lost. He did find me another truck. He transferred the rental to the new truck. So, after 3 hours of wasted time I finally had a baseline of quality of service equipment. Also, I lost 3 hours of work time with the truck rental, which was not extended on the new contract. a month ago it was drug needles in a dirty truck, then two weeks ago, the location did not have the truck that I had reserved (I never got the 50 $from U-Haul for failing the reservation guarantee). I had to drive to another location and make a completely new reservation. This time there was no muffler and the attendant wouldn't give me the keys. UHaul is performing at a solid "F".
LOGAN O.- Texas TX
- San Antonio
- 78220
Moving Truck Rental in San Antonio, TX at Stop & Shop
(Concessionnaire U-Haul dans le voisinage)
Services dans cet établissement :
Pour nous contacter
4035 E Houston StSan Antonio, TX 78220
Services dans cet établissement :
Heures
- Lun - sam : 6h am à 9h pm
- Dim : 7h am à 9h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in San Antonio, TX 78220
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
-
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
-
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
-
Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
The guy in charge of the location is straight up rood and offensive. Told me to drop the uhaul somewhere else or he was going to beat me up
ALEJANDRO V.- Rating:
- 5.0
She was awesome.
Lisa M.- Rating:
- 2.0
truck was old, dirty, inside out. Console was off its pegs, cigarette butts and ashes throughout. Super strong odor of cig smoke, just plain dirty inside.
Juan D.- Rating:
- 2.0
Firstly, I requested to have a dolly with my uhual and I was charged and I didn't receive one. Secondly, I was told that I would receive my initial payment of $80 back when I paid the final balance which was $112. I have yet to receive this. I was double charged and my account is now overdrawn. This is not a real uhual store. This is someone who has bought their own trucks and now rents them out. They are located in a corner store for Christ sakes. I will not be going back to this location. 10 out of 10 DO NOT recommend.
Joanna S.- Rating:
- 3.0
Na
Jennifer D.- Rating:
- 1.0
Workers do not know what is going on.
antonio C.- Rating:
- 5.0
Very friendly person that helped me with the rental, was fast and easy....same with the return.. I would recommend this store to anyone specially because of service...thank you!
Evangelina F.- Rating:
- 5.0
Send my money for towing your trailer I would love too have a supervisor call me to get this done 831-710-0278 not happy with service
Kelvin J.