Excellent and friendly service.James S.
Moving Truck Rental in Welland, ON at Hasty Market
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Welland, ON L3C1L8
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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The employee gave me his keys and told me where to get the appliance cart outside (behind a storage container). He should have gotten it for me. He was not overly helpful. Didn't give any guidance as to what truck was ours either.Kristina B.
Was very happy.Jeff C.
When we signed up, we had it until a Tues. Called day before and said can get it that night, extra day free charge. Got to Ottawa and found out was supposed to be actually Monday drop off. When at Niagara, they asked husband can drop off any location in Ottawa and he said certain place. They actually wanted it at a further place and told a customer it would be at that location. Also found out the place my husband thought, it wasn't even there so Uhaul also got that mistake. Wasn't pleased with Niagara.Charlene A.
Very friendly, helpful, and accommodating to time frameSteve S.
I had a horrible encounter last time and I swore I wouldn't use U-haul's services again. Not because of the company but because of the customer service rep that works there. I believe his name is Vijay. The last time we used this location, the experience was terrible so we were trying to avoid this location, unfortunately, it's the only location with the truck size that we were looking for so we had to use this location again (554 Niagara St). Because our last experience was so bad, we made sure this time we had everything in black and white and we were as polite with this man (Vijay) as possible. This man still over charged us again! He tried to up sell us on some insurance which we declined. This man still charged us for it and we questioned him about it, he said "My head is crazy today, I'll talk with you later". I kindly explained to him that we were just trying to clear this up because when he called us on the phone to complete the registration, we tried to use our debit card and he explained to us that if you pay with debit or cash you will have to take the insurance. The only way to opt out is if you use a credit card. So I gave this man my credit card and he still charged us and when we questioned him about it he told my wife there's the door and if you guys aren't happy then don't come back here. What an absolute moron. People in the store were looking at him. I have a video of him saying these things and even more nasty things to us on my phone and best believe this is going on youtube and every social media platform I have access to. I've never written a review before but this guy was just unbelievable. I also have a receipt showing that he refunded us for the over charge. The last time he tried to make me look like a liar and he embarrassed me and my wife. This time I have receipts and video footage. Dear U-haul, if you really want to make your experience for your customers better, please please please fire that guy or at least transfer him to another location. He is an absolute embarrassment to your business and anything customer service related for that matter.Emmanuel A.
The customer service rep is extremely rude and unprofessional. He over charged us and then berated my wife and in front of all the customers in the store. When we asked to speak with a manager he just ignored us and refused to speak with us. He needs to be fired! I called your customer service line and the agent I dealt with was not even trying to listen, he was more combative then helpful. He basically tried to make it seem like I'm the idiot and that I didn't know what was going on. He told me he would have a manager reach out to me, I have not received a call since. This is absolutely awful. Speaking strictly about the business, I have no problem with the business it's self, however, the customer service is piss poor. Please close the 551 Niagara location, the service rep there is a scammer. Vijay is his name, at least that's what he claims. He kept on giving us different names so I don't know who we were dealing with. As a customer I'm incredibly appalled that such a person is in a customer service role.Emmanuel A.
It was a very easy pick up and drop off. Would highly recommend this location.Paul C.
No xommentIan J.
Wonderful, Friendly service as always.James S.
Truck didn't come with dolly equipment. Notified staff who credited 7$ to account even though cost was known to be 10$. When asked they told me call corporate.Eric G.
Better per km rateJOSH A.
Filled out online contact less pick up prior to picking up and when I picked up vehicle was still forced to come inside and provide documents. Also charges came to over $60 when the estimate did not seem like it would be that high for less than 20 kmeters of usageJacob W.
our experience was perfect. 5 stars ! We booked a small cube van and found it to be clean , no complaints. Price for 24 hours was very reasonabl.eWilliam B.
Vehicle not cleaned. Someones covid mask on the floor. Inside filthy. Rude assistant. Not a drop of windshield washer fluid.Ray D.
So fast and convenient. Great service.lilly C.
The van had not been cleaned at all. No attempt was made to clean. I could not see out the windows. Huge dried puddles on matts .NO COVID CLEANING !!! Will never rent here again.Robert M.
Vijay is the ultimate in professional, he always takes care of me , even last minute, love dealing with himDaniel P.
Hasty market is great. U-Haul can go fuck itself. Fuck you so much!!!!William L.
Truck was not close to clean. In this day, where things are supposed to be sanitized, the truck was not even wiped. I spend an hour cleaning it when I got home. Windshield wipers were ineffective and bordering on dangerous, washer fluid was empty and I had to refill it after driving about 20 Kim's. Not satisfied with this rental.neil C.
We are repeat customers, they are always very polite, helpful and accommodating.JUANITA M.
Pricing is too complicated ,mileage vs kilometers confusing,rental time could be any number of hours,not 24 hours as rentals are supposed to be.George M.
Only improvement would be to have parking on site and not have to go to plaza next door. Seeing a sign saying uhaul customers will be towed away from parking where they actually rent to uhaul from is kind of strange. But other than that, my rental was ready, clean, full of gas, and the process was very smooth. Price was very competitive as well. Good job!!KRIS F.
Make it more affordable.Brenda B.
Only thing was I asked for a dolly and a mattress bag and there wasn't either.DAWSON T.