The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn’t explain how to access the facility to get to my locker. The one working the yard was more helpful.

The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.

The lady at the front desk was very cool

I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.

The staff was nice, friendly, and answered a lot of questions.

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

The staff was always helpful and friendly.

Very helpful people, storage space great

Great experience

I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.

Very professional and informative.

I really enjoyed working with Josh. He has excellent customer service.

Thank you.

I had some major hiccups in the process of moving out, major misinformation that caused me some issues. I've always had great service with uhaul and this time I was extremely disappointed.

The entire process was smooth, from getting a storage unit to ending my contract for the storage unit. I didn't have any problems.

My reservation was for a unit that wasn't available when I arrived. I had to wait 40 minutes for the manager to talk to me after walking past me six times. To be told that my reservation didnt matter.

Poor management. The facility not clean with an apparent rodent problem and in poor repair. Smaller units not easily accessible- must use a ladder. I would not leave my property longer than I had to