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bettye k. | First ImpressionsSelf Storage Units in Indianapolis, IN, 46219
U-Haul Moving & Storage of Irvington
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U-Box -Conteneurs MD pour le déménagement et l’entreposage
Nous livrons U-Box - vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la collecte ou le dépôt de vos U-Box - conteneurs.
Qu'est-ce que le service en ligne emménager/louer maintenant?
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Shortridge Storage LLC
405 S Shortridge Rd, Indianapolis, IN 46219 View Available Units0,9 miles from this location -
U-Haul Moving & Storage of Eastgate
7425 E Washington St, Indianapolis, IN 46219 View Available Units1 miles from this location -
U-Haul Moving & Storage at Shadeland Ave
2701 N Shadeland Ave, Indianapolis, IN 46219 View Available Units2,6 miles from this location -
U-Haul Moving & Storage of Lawrence
6800 Pendleton Pike, Indianapolis, IN 46226 View Available Units3,8 miles from this location
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Facility is cleaner than most others I've seen in the past; it's a bit concerning to see a rat trap inside. There is NO light inside the unit. If an keycard is needed to get in the building and I have an authorized user, they should be given their own keycard.
Theresa T. | Online Move InThe staff at the actual facility was not very helpful and kept sending me to the facility down the street to answer any questions. I had trouble with my key in the beginning and the facility staff said they can't do anything and to go down the street. The uhaul down the street ended up giving me a card to open it. To lock the storage, the staff AT the facility said you can use just a master lock and to go down the store to get it. I did that even though in the app it told me I was going to be getting a free lock. Anyways, I bought the master lock and the next time I came back to my storage unit, it was locked and had a note on it that I had to get a different lock and could not access my unit. I had come after hours so no one was there to assist me and no one had informed me prior to arriving. The uhaul staff down the street was very helpful and gave me the free lock the next day. Then the last day I was leaving, the main shutter of the storage would not close so I tried to call Pam and Mason which were the numbers listed for after hour issues. No one answered and left a message for both. I was forced to leave the shutter as is after waiting for about a half hour. I called uhaul customer support and informed them of the situation they told me someone will call me back the next day. No one called called me, I called back to make sure everything was good and that I had been checked out.
Sonia N. | Overall ExperienceCancelled our contract here, which was randomly assigned to us by someone through U-Haul customer service. No way to contact anyone for assistance since it is self-service. This building is two stories and there are NO elevators. This needs to be made clear on your website or property map, for those like us who were moving extremely heavy items. That is why we cancelled.
Natalie M. | Overall ExperienceDid online move in but none of the info I was given about move in was accurate. I was given an access code that didn't work so I had to go get a card from a 2nd location to get in. Online move in told me that if I did it all online there would be a free lock waiting for me inside the unit. When we asked workers at both locations about the lock they told us they didn't know anything about it and I had to go buy one. This was clearly a top down problem and it appears that local ownership doesn't have a clue what is going on. Made the already frustrating and stressful move even more frustrating and stressful.
Adam C. | Online Move InI had an incident with a lady who worked onsite. She was very disrespectful. Although the issue was resolved by a wonderful lady by the name of Pam at another location it made me no longer want to deal with uhaul.
JOPOLINE W. | Overall ExperienceThe unit I rented was to small and to get a different one was way more hassle than it was worth. First off the building isn't open to help second off how can you have the rental building way down the road from the storage unit??
Pamela C. | Online Move InU-Haul is more expensive I just needed to return the U-Haul truck & I knew you all had late access which WAS AWESOME… but the independent truck dealer tried to charge me extra although I had a 24 hour rental & by adding on insurance I didn’t add !! The locations I frequent would have never done that but I had no control after I placed my order in the app… so the cost is the biggest issue
Aurelia N. | Online Move InSign on the outside of the building says 24/7 storage which is far from true. Very misleading
Julianne G. | Overall ExperienceI found a live cockroach in one of our boxes. We had to throw away the items in the box and pay for pest control to ensure we wouldn't have issues in our new home.
Scott M. | Overall ExperienceI need to report foul play at this facility. I moved out of the storage on Monday. I even rented my moving truck and movers through UHaul. The first try was unsuccessful the week before because my movers never showed up. So, I rented the truck for nothing. On Monday the move was successful and my movers were awesome. Second time using them. When I went to return the truck, the man that checked my truck in removed the straps securing the dolly so that I would be charged for it. I refuse to pay for something I didn't use. He even went so far as to say we can check the cameras. I said let's do it. Then suddenly, it wasn't a problem to remove the charge. I am telling everyone that will listen about the shady practices going on there, and I would never refer anyone to your business ever.
Tasha H. | Overall ExperienceHaving the Business and Non-business hours posted at the facility would have been convenient.
MICHAEL M. | Overall Experiencepersonnel were always friendly and helpful. 24/7 access was a boon and greatly appreciated.
JOHN R. | Overall Experience