Thank you!
PATRICIA F | Overall ExperienceSelf Storage Units in Lorton, VA, 22079
U-Haul Moving & Storage de Newington
Services dans cet établissement :
Particularités disponibles dans cet établissement :
Promotions :
Unités disponibles (toutes les dimensions sont approximatives)
Qu'est-ce que le service en ligne emménager/louer maintenant?
Autres U-Haul Services
Évaluations des unités d'entreposage par les clients
- Filtre :
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Great experience!
Carolyn G | First ImpressionsGreat and professional staff
ALBERT A | Overall ExperienceSherev is a wonder. Most comfortable and welcome I have ever felt in a U-Haul facility. She is fast, efficient, and thoughtful.
Mathis S | First ImpressionsGood customer service
Robert M | Overall ExperienceThe staff was very helpful. I would recommend U-haul & especially this facility as the manager and team went above and beyond in service.
Phillip B | Overall ExperiencePeople here are the best. Great customer service.
Thomas T | Overall ExperienceSherev Buchanan and the entire staff at U-Haul were superb. They were always helpful, even during busy and stressful times. They know their equipment and do a great job. I would highly recommend this facility over other in the Washington, DC, area.
KIRK L | Overall ExperienceMy experience at this location was extremely disappointing from start to finish. The two women working the desk on Sunday, August 24, at around 11:40 a.m., were rude and impatient. As a first-time storage renter, I needed assistance, but they were unhelpful, even though the store wasn't busy. To start, one of the employees failed to ring up my storage unit rental along with the U-Haul truck. This forced me to leave and come back, wasting my time. When I returned, I realized the unit was too small. The employee incorrectly handled the exchange, telling me she couldn't cancel the first order. She simply charged me the difference instead of refunding and re-billing, which made the transaction confusing and seemed like a mistake. The issues continued when I discovered the second unit was also too small. I had to return a third time. Thankfully, a different employee was working the desk. She was able to correctly process the exchange, refunding the previous charge and then billing for the new, larger unit. This showed me that the initial employee's handling of the situation was either due to a lack of training or an unwillingness to help. Overall, the process was a frustrating ordeal because of the poor customer service and billing errors. I would not recommend this location. The high price of the unit combined with the terrible service makes it a poor value.
Towanda M | Online Move InEveryone on the staff was super friendly and helpful. The manager answered all my questions and even helped with things I did not know. As a first time storage renter this definitely was a great experience.
Victoria T | First ImpressionsThe staff was extremely and helpful.
james d | Overall ExperienceThe counter staff were very helpful.
james d | First ImpressionsYears of outstanding service and great management. Thanks!
RUHOLLAH M | Overall Experience