Beautiful, extremely well-kept facility! Staff is always there to help and lend a hand.
Wallace P | Overall ExperienceSelf Storage Units in Montreal, QC, H2K2N3
U-Haul du Centre-Ville de Montréal Cité 2000 - entreposage
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Entreposage intérieur
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- 3,5 - Cote moyenne des clients
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Service de qualité personnelle très respectueusement. 💖💖 Rien a dire merci beaucoup 😘😘
annie o | Overall ExperienceL'employée a répondu à son téléphone personnel lorsqu'elle nous servait. Si non, son service était super bon et clair.
Emma T | First ImpressionsThe lady at the desk was poorly trained. It took about 30 minutes to get to my locker.
Frederick B | First ImpressionsMy only grievance is with the Uhaul reservations team. So when I received the email with the offer, I decided to go ahead with it and used the Uhaul website to "RESERVE" a storage unit at the most convenient location of the size I needed. However, upon arriving at the location, i was informed of the following two things: 1) Uhaul does not take reservations for storage units. 2) The specifically chosen size is not an option for the location. (THEN why did the Uhaul website show this as an option). Then I had to pay more to get a unit that would fit my belongings.
Mehak K | First ImpressionsExcellent service
Robert D | First ImpressionsA storage centre without an elevator is an abomination. You should mention that sort of thing when someone reserves. I noted that the staff was friendly, actually one person was very helpful, the other two were the opposite.
Marc P | First ImpressionsJ’ai heureusement pris la peine de passer en personne car ma réservation en ligne n’était pas valide sans que je m’en sois rendu compte. Il n’y avait pas le bon format de rangement, mais on m’a offert de visiter un espace qui conviendra finalement. J’ai apprécié qu’on se donne la peine de m’offrir une alternative. On m’a ensuite expliqué le fonctionnement. Merci beaucoup
Gordon M | First ImpressionsJe viens de commencer je ne peux pas encore vous évaluer comme il faut. Mais j'ai vue des crottes de souris dans le storage que je loue et depuis je stresse et j'ai peur d'en croiser une si je viens pour chercher du matériel.
sandrine s | First Impressionsla panne de l'ascenseur nous aidant à avoir accès au 2e étage, ou était située mon locker était une grande déception et avoir su avant nous n'aurions pas emménagé là.
andrea a | First ImpressionsWe truly enjoyed the experience with the U-Haul Du Centre-Ville De Montréal Cité 2000 - Entreposage (on 2000 Notre Dame E) the facility was clean, and any questions we had about accessing storage were answered promptly. But the highlight of our experience was definitely our interactions with Leticia, a staff member. We lost a necklace that was incredibly sentimentally valuable - it was my grandmothers, who recently passed. We were distraught, but when we called the U-Haul, Leticia helped us on her free time. She not only found the necklace, but she also fielded multiple correspondences from us to make sure that and kept it safe until we were able to send a trusted friend to pick it up (as we didn't live in the area.) When the necklace handoff happened, Leticia personally oversaw the affair and made sure that our friends' ID was checked. Overall, we are extremely thankful to her for returning us this invaluably sentimental item.
Deepashika S | Overall ExperienceDalia & her team provides great service ! Thank you all
JULIEN C | Overall ExperienceVery poor experience based on the accountability of the manager over the elevators being shut down for weeks with no correspondence as to functional operation being restored. Notification over access to my belongings was limited to a single, unprofessional French text message. I was given a month's rent as compensation, but it wasn't nearly enough to cover the inconveniences I faced. Additionally, the delays caused by UHauls general service for truck rental forced me to travel far to another facility to pick up a truck move with. The staff was generally friendly while dealing with management but some desk clerks showed high levels of incompetence and disregard for quality service or any professional demeanor.
William P | Overall Experience