Staff was unacceptably helpful with the fact that I was assured my reservation for a storage unit was taken care of and it was not I was basically told what do you expect me to do by a u haul staff member very bad customer service I went over all of this on the phone before arriving at the storage unit just to arrive and be told there is no reservation for me there and after all of that I received a storage unit that I was told by u haul would be big enough to site a 2 bedroom apartment in which it was not and by the time I figured that out it was too late and the facility was closed so due to that fact I was unable to store all of my furniture in the space u haul has been very unorganized with my whole reservation for storage I would like some kind of credit toward my storage unit and towards all of the extra gas that was out in the truck that I didn’t need to put I’d appreciate a prompt response in this matter and expect u haul to rectify this situation for me...

It was a little busy, other than that, it was a nice experience. Thank you! Than

Great service

The only complaint is that an elevator or a ramp would have made it a less strenuous move. The only open locker was on the first floor and not the ground floor which was what I had registered for. When I got there it was too late and we were too tired but had no choice but to move it up a flight of stairs. I wish that it hadn't been changed but the employee td us they were building a new facility and I could request to move to that location when it was completed. If when I am ready to move it will be coming back to my house. I just wish that Uhaul had stayed with that ground floor instead of the 1st floor. Like I said a ramp or an electronic lift or elevator would have made my rate an excellent.

The actual storage unit design with the low ceiling and no light is not good. I will not chose a facility with this configuration in the future. I'm not the tallest at 6ft but I've had moving support that could not move around without the danger of bunping their heads on the sprinkler. Lifting heavy furniture is also difficult if you have to bend over while doing it.

Quick and friendly

They were all wonderful.

Nice customer service.

I had a storage unit there for 12 months while i was living in another state. I am very pleased with knowing that being 992 miles away my personal belongings were kept safe.

Wonderful customer service!!

Brenda was very polite.. And took care of me Quickly and very informative..

Great customer service.

The driveway to access the storage unit is hard to drive into with a 17 foot truck

The only drawback was the construction near the entryway which I know is temporary...

I love this location the staff is very friendly and helpful..

Workers were super friendly and helpful and answered all my questions.

Great service by Ryan

The two gentlemen that helped me were absolutely great. They explained everything in detail and showed me around and how everything works.