They keep on sending late notices, notified my daughter of our late payment, harassed me when in fact I had already closed out our account. No one answers the phone.
CHARLENE R | Overall ExperienceSelf Storage Units in Stoughton, MA, 02072
U-Haul Moving & Storage de Stoughton
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- 4,0 - Cote moyenne des clients
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Great place! Great people!
MORRELL P | Overall ExperienceI have never met staff that were less friendly or accessible. Every time I arrived over a two-day period, it was difficult to find anyone to simply answer a question. I returned to my unit to find a different lock on the door without explanation. When I finally found someone, I was told it was not fully locked, so another lock was placed on the door. Although that was great in terms of securing the unit, it would have been helpful to receive a call or text to inform me of this rather than have me be unable to access the unit and search for a staff person to figure out what was going on finally. Overall, the communication is extremely poor, and the efficiency is terrible. This is evidenced by the documentation on this form. I moved into the units on 6/29/24 and moved out on 7/6/24. The units were both completely clean and immediately tagged eligible for rental, but despite speaking directly with the staff there at checkout and calling numerous times to the location, they did not check me out in their system until 7/15/24. I don't know what the game is but it is poor customer service and inefficient. I will NEVER use UHaul storage again.
Natalie J | Overall ExperienceCheri has been great and is a tremendous asset to the place!!
Angela P | Overall ExperiencePlace was clean every time I checked on my unit. But took 2 more visits and 3 phone calls to close. There's alot of useless people there finally got someone who knows something
JOHN B | Overall ExperienceGreat customer service and very very clean!
APRIL P | Overall ExperienceManager and staff was very friendly maintain the facility storage unit was easy access Always Had cart thank you for my five years experience with your facility
robert c | Overall Experiencemy payment date was 4/10/24. i moved out and checked in with a facility worker, they checked my clean unit and assured me i would nto have to pay but i am being charged.
Nahijah P | Overall ExperienceReally appreciated the guy who set me up with my unit.
Jason M | First ImpressionsI selected this storage facility because of one mont free by a person who referred me. Only I got there and had to come up with $300 unexpectedly. I was told to call ahead of time if moving out. I did not have that option as there was a lot going on with the approval of my new apartment and I didn't get the keys until after seven the day before the move. I keep getting messages that my rent is past due. I moved out of the storage on the day the rent would have been due.
Elizabeth B | Overall ExperienceThe location is excellent. The customer service is very good. That’s why I’m a repeating customer will continue coming back.
Rhuvette R | Online Move InStaff kind of lazy; not accommodating at all
Stacey A | Online Move InStaff were unhelpful, did not keep consistent hours, and delayed my move out date for weeks until I had accrued additional charges and late fees. I had to call uhaul's general line to get help with the Stoughton staff, at which point they were suddenly able to resolve my issues same day. I was given incorrect information regarding hours and moveout procedure by Stoughton over the phone.
Andrew T | Overall ExperienceSharri thanjs for all your help!!!
DEBRA A | Overall ExperienceClimate Control Unit was alarmed but with the constant alarm going off it was useless and so loud it was painful. Needs to corrected. Unit is expensive but clean.
Richard l | Overall Experience