Did not return to the location. Was told to return to Harlem Road and did.Rhonda S.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in South Beloit, IL 61080
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 3,5 - Cote moyenne des clients
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My reservation was made for my home town but i was called 3 days before move day to tell me i jad to pick it up 30 minutes away. Once i got there, there was no one in the store and had to do a virtual check in. This check in took nearly an hour including 2 phone calls to customer service. To complete the check in i had to upload a selfie, a photo of my state ID, and send them the name and phone number for someone to verify that I'm a real person. That verification took an additional 15 minutes to complete only for them to tell me since I'm taking the uhaul across state lines that i needed more proof of identity. I then had to upload proof of my current lease agreement with my house. Thinking this was enough, they wanted an additional person to verify that i was a real person. Took another 10-15 minutes for them to verify. I was finally able to get the lock code to retrieve my keys. Once i got the rental in my possession i checked the back of the truck only to realize that they did not have the 3 dollys i reserved. There was nobody in the store to help fix this problem and i had to travel to 2 other stores to obtain dollys for my move. 10/10 would not recommend this location and 10/10 would not recommend the online verification for a rental.Cynthia G.
1. My two wheel cart wasn't included or there when I came to make rental. 2. The 24/7 check in process is a joke, and it was an extra 30 min to get the rental. 3. Calling u-haul support when trying to get thru the process, the lady was rude and rushing to get me off the phone. 4. The location key return box wouldn't fit the key fob for the vehicle. Had to call into support again, and Brian was a great help. Won't ever rent from u-haul again . Will go Penske from now on.Christopher P.
Very helpfulFerlin H.