I was treated with respect by staff, yet I had trouble with the storage entrance door card reader and the the storage roller up door got stuck also. U-Haul Staff Mr. Tracy was so helpful in getting everything worked out. The staff was awesome and my move in was great.
Lawrence C. | First ImpressionsSelf Storage Units in Lexington, KY, 40505
U-Haul Moving & Storage de Lexington
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U Stor It 2
767 East 7th Street, Lexington, KY 40505 View Available Units1,6 miles from this location -
U-Haul Moving & Storage of Masterson Station
2425 Merchant St, Lexington, KY 40511 View Available Units5,9 miles from this location -
U-Haul Moving & Storage of Versailles
501 Marsailles Rd, Versailles, KY 40383 View Available Units13,9 miles from this location -
Summit Storage Center
799 Summit Dr, Shelbyville, KY 40065 View Available Units
(U-Haul Neighborhood Dealer)42,6 miles from this location
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- 4,5 - Cote moyenne des clients
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Always friendly
brian r. | First ImpressionsCustomer service was great
Greg E. | First ImpressionsQuis is the help I have ever had from UHAUL
april m. | First ImpressionsGreat people
brian r. | Overall ExperienceChecked in online-the storage unit was occupied. Called the facility and was put on hold for 15 min-walked up and 2 employees were just talking. They couldn't find an empty unit. I found one and asked if I could have it and they said it was rented to someone else. Eventually they gave me that unit and said it was a mistake? Didn't get a lock for the unit-bought my own- and will be moving out ASAP. Went to turn in my U-Haul key and no employees could be found. It was 1pm. In regards to the U-Haul, I was first given one that had a parking break issue-a voice came on in English and Spanish to tell me to turn the break off every 30 seconds. I went back and said I had a long drive-it wouldn't work (the employee told me it would go off once the vehicle was started-it didn't). Then I got a U-Haul that doesn't have working headlights and didn't realize until I was on the road in the dark. After all of that-I still wasn't going to complain-but the mileage was put in wrong-I drove a total of 500miles TOPS and they charged me for over 3 400 miles!!!!! I can't do anything about it because it is Christmas but now my card is charged over 3k instead of $600. I am beyond livid and upset. There honestly should be a 0 star option
Kinsley K. | Online Move InThey will treat you right!!
Dana A. | First ImpressionsExcellent customer service from Mr Pringle
Kathy D. | Overall ExperienceThis is the best service I have ever got from any where I have used UHAUL and I have used them all over the USA! Quis and the gang at New Circle are like family and the service is the best by far because these people really care and try to do amazing things for you! I wouldn't go to any other place in Lexington!
april m. | Overall ExperienceStaff was very friendly, kind, patient, respectful, helpful, and treated me like family!
Kelsey B. | First ImpressionsAll the staff were so friendly, kind, understanding, respectful. Great service. If I could give a star rating of every star in the sky I would. Que treated me like family. Best customer service I have ever experienced! If I could have gave a tip I would have. Words can't explain. He answered all my questions and was very polite, patient and professional. I will definitely recommend to my friends and family to go to Que. I asked if he had a business card but I guess regular associates don't have one. If you all ever have a lead position open and Que is interested he would be perfect as a lead. Thank you Que is all I have to say!
Kelsey B. | First ImpressionsThere were so many trucks and U-Haul equipment, it was hard to get to my unit. It was like a maze. I had an end unit, and there was a lot of trash around it.
jackie g. | Overall ExperienceGreat employees and very helpful!
kristina l. | First ImpressionsThey had no idea what was where and I was assigned a closed storage space and none had locks
april m. | First ImpressionsEveryone was pleasant and helpful
Rene F. | First Impressions