Eric, the manager, turned a potentially negative experience into an amazing positive experience. A+ in customer service!

It was a great experience. I would highly recommend this to my friends and family. The place was kept clean and well maintained. Anytime I had a question the staff was very helpful and informative.

The staff was very helpful, kind and understanding! I love the fact of how secure the storage units are and very clean! Perfect hours! Thank you so much uhaul!

You need to widen the vehicle entrance to the north side of the building. Darn near took my mirrors off my vehicle!

The guy who gave me the code to get in gave me the wrong size even though I told him I had a 20ft truck and needed a pull up one and a 3 room storage unit. I got a 10x10 surprisingly did not fit our stuff I had to pack it in there, stuff fell and broke. When I called and complained the guy emailed me back and said I’m sorry and we will give you 20% off 1 month......really?? It took me 5 hours to haul everything instead of an hour, many fights with my husband because I thought he was the I competent one and then we spend another 5 hours moving it out after only a month being there. I would just hope the staff can be better trained to know what it means when you have a 20 ft truck and need a 3 room storage unit not a 10x10. Someone else got my business for the next 2 years. I’m still unhappy because I requested a manager to call and still have never received that call. Terrible customer service and very disappointed. I had higher except actions from a company that specializes in hauling and then storing what you haul.

Rented a unit that still had a uhaul lock on it (called office & they were supposed to remove but failed to Sat so 2 wasted trips Sat to offload items i was storing . On 3rd visit Sun still locked & when uhaul manager came to drill out old lock discovered unit still full with someone else belongings. Manager then traipsed me around aimlessly searching for an empty and showed me 2 units both smaller than I’d rented & though I asked for a unit in size my contract indicated he ended up pawning off a smaller unit to me claiming “only a foot shorter “ though actually 3 foot shorted. If I’d had more time I’d have just canceled rental and used another co.

no complaints with the U-Haul storage unit or the staff. Going to miss visiting with them.

Moving isn’t the funnest experience ever. Uhaul makes the experience fun and convenient.

I was a little worried at first as there was some confusion between what we booked online and what we had to do once we arrived at the facility. Teresa was very accommodating by showing us some different units and setting us up, while my wife went to the other location to set up payment (part of this may have been that we pushed back our move-in date, and my credit card recently expired). Move in was painless, and again, staff was very helpful. Thanks!

Terrible!! Rented a 3 bedroom unit that we could pull the truck up to and unload, what we received was a 1 bedroom unit because we were told they don’t have pull up 3 bed room units, that isn’t the case. I saw pull up 3 bedroom units when I was there. How do you work for a place and not know what you have and don’t have? The guy who helped me, in which I waited 30 minutes for someone to help (no one was in the building around lunchtime, thinking everyone took lunch at once) pulled up the reservation for the 3 bedroom, I told him I had a 20 foot truck to unload but proceeded to give me a 1 bedroom unit. It was Inconveniently located in the building and because of the wrong size of the unit and us unloading after hours the quick 45 minute drop turned into 3 hours and stuff broke because we had to shove a 20 foot truck into a 1 bedroom unit . I can’t wait to get back to Sioux Falls and get my stuff out of this storage unit and into a place where common sense isn’t an issue. Will never rent from them and do not recommend using them to anyone.

The storage building was clean and well kept. I especially appreciate the carts that are available. The staff was always friendly and knowledgeable and also available. Great experience and highly recommended!

Trying to talk to a real person for questions was difficult. Often times I was sent to a call center and not the local business. I spent a lot of time on hold. I mean A LOT!!! If I went to the actual store/business I was in line for a long time. Seems like there is not enough people working. When I was able to talk to a real person, they were friendly and helpful.

The storage facility itself is new and very secure. I appreciate the extra security measures for the safety of my belongings. The check-in process could have been much less problematic, if only store management had responded as requested. I waited 6 days without a phone call, unable to confirm my reservation while every request to contact me was ignored (central Customer Service was unable to see/confirm the reservation & had sent messages EACH DAY for the local store manager to contact me). Thankfully, Dante was able to resolve all issues once I arrived at my destination -- he went above and beyond to correct the problem, and was very friendly and accommodating. I am a longterm U-Haul customer, having moved each year at some points. The treatment I got from the local Sioux Falls store's management is not in line with the reason I always choose U-Haul, so it was a huge relief to have my faith restored by Dante. -- For it is the overall exceptional staff & quality of service that makes me a repeat customer.

Please let people know they don't have a person at all storage units, so if you need to speak with a person, you'll need to go to a truck rental. Also, give a heads-up that the garage door is very loud when closing. Lastly, even though you disarm the unit, sometimes the alarm still goes off, which is a bit shocking. Good thing I have a strong heart.

The entire staff was extremely helpful and knowledge. They went above and beyond to help and satisfy me to the fullest.