I was moving from the North Island to Coquitlam and had RESERVED a storage unit for my belongings along with my uhaul truck rental. Upon arriving atthe uhaul storange unit to offload everything i was told my reserved unit was gone because it was taken by another customer. I did not understand as I had reserved the unit for the day i arrived and the was told it was first come first serve. I have never in my life heard of a reservation being first come first serve. I was very upset and they offered a bigger, more expensive unit because all the units of size i had reserved were gone. Then they said i would not get my first month free because it was not my original reservation. I did eventually get them to do it but it was alot of unnecessary added stress to an already long stressful day of moving and driving.
RACHEL S. | First ImpressionsSelf Storage Units in Coquitlam, BC, V3H1W3
U-Haul Moving & Storage de Barnet Hwy
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U-Box -Conteneurs MD pour le déménagement et l’entreposage
Nous livrons U-Box - vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la collecte ou le dépôt de vos U-Box - conteneurs.
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I filled two garbage bags of water damaged items as well as a crate of tools that had rusted due to said damage. Then they had the nerve to tell me It would cost $40 to use their dumpster!
Timothy k. | Overall ExperienceVery friendly and helpful.
Sharon C. | First ImpressionsOne of you employees was exceptionally helpful during my time renting the two storage units. I do not remember her name at this moment, but is a blond short hair lady and she was always smiling, new the system and process very well, and provided very quick help when and I needed, and every time we cross paths in the storage area she was saying good day! Unfortunately due some changes in my finance, needed to close my two accounts, but if I needed again, will go this U-haul location and hope she is there to provide the same exceptional service.
LUIS A. | Overall ExperienceI have not had access to large sliding door
Sina H. | Online Move InThe storage facility was at the far back when I requested one that I could drive up to, and when I sent my driver there he was told I didn't have a storage locker there , so that created unnecessary stress . Then I called about getting some guys to load and unload and these guys subcontract for uhaul . They are not professional. They didn't seem to know how to load and pack properly. Constantly checking their watch , and they just got dropped off . So they had no car and my driver was upset that on a hot sunny day he had to share the front of the truck with 2 hot sweaty guys. No where did I agree to transport these guys .. they just assumed . That was rude and annoying . Because of their lack of knowledge it costed me 2 extra hrs , a lamp, and I needed to move the rest of my things to another storage locker , costings me anadded $400 for 2mths . They broke a very expensive hand painted lamp and just threw my stuff in the locker and piacked heavy things on top of breakable things. I'm very disappointed with the company that uhaul supplied me with for loading and loading . Never again !
Diane T. | Overall ExperienceI had booked a few weeks prior , called the day before to change and get a bigger unit and confirm my reservation to avoid any problems for the guys the next day . I has a friend driving the truck so his time was valuable as I was paying him he got there and was told there was no storage available ...that was awful and very upsetting. He then drove to sentinel storage which was closed for lunch then he called me to ask where I'd like him to go .I also had hired moving helpers thru uhaul via select movers. Also getting paid by the hour. I told him to go back to uhaul , I sent him reservation # ..and I had to stop what I was doing ..I had cleaners, plumbers, etc on my end . And only to be told I had to do something online. My internet was canceled, computer packed, my phone was in a dead zone area and I got very upset because all the info I gave 2 weeks prior was what he asked me for . I.m still upset. Then they gave them a locker on 2nd floor with stairs when I booked a ground floor . Just a gong show a whole hour wasted and costed me $ 200. Extra that made my experience with uhaul not good I'm still very angry. Then select moving sent 2 guys..not professional movers, I couldn't understand them . They didn't know how to pack well and then I needed a 3rd storage locker and after the horrible experience I ended up booking one at sentinel over the phone in 10min and done, but .also costed me another 200 plus these guys from select movers didn't pack the locker well either and the driver called me to say it might not all fit in here..these guys don't know what they are doing and move at a snails pace . Me and 2 girlfriends had to do a lot of work to help speed up the process and so we had to help them with packing tips and they didn't want to listen at my end but we got them to fit in more things they were just going to leave .I saw lots of wasted space , then thankgod my friend got in the locker and shuffled things around and it all fit ,I'm not impressed at all with moving company and the guys they sent out, they were more concerned about the time than working and costing me another 2 hrs of time and money plus extra locker
Diane T. | First ImpressionsMy storage unit was flooded; U-haul never took responsibility. I lost 1/2 of my professional library as a result. In addition, there was the gong show that happened this weekend with a UBox rental. If I never have to deal with U-haul again, it will be too soon.
Yafah Lindsey B. | Overall ExperienceI am happy with the customer service, and the products. The employees are friendly and helpful. They are very pleasant as well
gladys o. | First ImpressionsNo comment.
delfino g. | Overall ExperienceThe main reason I moved was access to the facility. Several times I could not easily access the doors due to the trucks and Honda parking lot. I brought this up once to the staff but didn't hear anything back.
Curran A. | Overall ExperienceThe website made it look like there was an elevator to access second floor. There was not at this location. And the second floor units had a large ledge at entrance so we could not wheel heavy items into it but had to lift them in. And the description of what could fit was incorrect. Not enough space to store furniture and contents.
Susan P. | Online Move In