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MARY C | First ImpressionsSelf Storage Units in Coquitlam, BC, V3H1W3
U-Haul Moving & Storage de Barnet Hwy
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- 3,5 - Cote moyenne des clients
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poor storage location. To upload or download stuffs to storage takes too much detour. The main entrance gate was way too far. Used move/out feature from the app, but it didnt work. it say its in pending “waiting for uhaul employee to check the storage” then it never happened. i waited roughly 6 days then I had to walked into the Uhaul to completed move-out process.
JoonYoung K | Overall ExperienceAccess very limited due to numerous parked trucks and trailers; as well as Honda staff use entrance way for their parling. Poorly lit and flooded whenever it rained. Monthly rates very high,
MARGARITA G | Overall ExperienceNot as a disparaging remark intended but speaking another language back and forth between employees while tending to customers are 1.) intimidating make the customer feel that they are acting in a conspiracy to rip off the customer. 2.) and asking for the employee to repeat wha they are saying to us the customer due to their heavy accent is not meant to insult.
George L | Overall ExperienceHorrible experience had to store my personal items due to restoration work and a week before I had to take my stuff they were flooded by rain apparently not the first time. My unit was the worst hit. When I paid for unit I was never told of this incident or asked if I wanted to purchase insurance. I also recently received a notice advising the price of the unit is going up. Now we wait they said I can only choose to get refunded or go through claims. That is so wrong I should get refunded and also be able to submit claim for items damaged.
Veronica a | Overall ExperienceMeh. No plans to use U-Haul again.
Chris R | Overall ExperienceToo expensive. Many rate increases over the last few years. Access to unit was often blocked by containers and vehicles.
ROBERT U | Overall ExperienceThe good: Barbara is an actual superstar. Everytime I’ve needed help with something she’s been so helpful and kind. I notice other staff members seek her out for guidance as well. She seems like a great leader. The bad: it’s very hard to access the storage unit. There were often uboxes being stored in the loading bay and the neighbouring business block the road most days. On more than one occasion staff from the business next door were in their car, parked in the storage loading bay having lunch.
Lauren M | Overall ExperienceAccess should be 24/7. Dumpster should be free. Need more unit size choices.
Pablo C | Overall ExperienceThe staff was so awesome. They helped me out as I navigated moving and storage!
maryellen t | Overall ExperienceI was very upset when i had originally reserved the storage as i was moving down from north vancouver island 8 hours away and had reserved the storage at the smae time as the truck weeks before. When i finally got to the storage facility i was told my storage reservation was taken by another customer. I was confused because i had RESERVED it and then after driving 8 hours and nowhere else to take my things i was told it was first come first serve. So i dont understand what the point of reserving was. They originally were going to let me just walk away with nothing i had to ASK if there were other units available. Which there were but not the size i reserved so i needed to get a bigger one at a more expensive rate. THEN they were not going to honor my first free month from my original RESERVATION because i was taking a different unit. Eventually everything got sorted but was a hugely unnecessary added stress to my move. I did reccommend my friend NOT to choose uhaul for their storage and moving needs because i did not want them to go through the same thing i did. They chose a different company and it went smooth with zero issues. Unfortunate.
RACHEL S | Overall ExperienceI had to ask the staff 3 different times about my storage locker when leaving. None of them could help me and said they would find out and get back to me by the end of the day. None of them called me back. I then emailed the GM of the uhaul about the matter. That took 3+ emails to get a reply. At which after being a customer for 3+ years, I wasn't allowed to have a prorated amount for 7 additional days for the storage. It was just a "sorry, that is policy" without thinking about the customer. After all this, I even saw a uhaul rental hit an employees vehicle and let them know about it. Not looking for the world, just a little help.
Kit H | Overall ExperienceVery friendly and respectful staff. Everyone of them I encountered.
Sharon C | Overall ExperienceI was moving from the North Island to Coquitlam and had RESERVED a storage unit for my belongings along with my uhaul truck rental. Upon arriving atthe uhaul storange unit to offload everything i was told my reserved unit was gone because it was taken by another customer. I did not understand as I had reserved the unit for the day i arrived and the was told it was first come first serve. I have never in my life heard of a reservation being first come first serve. I was very upset and they offered a bigger, more expensive unit because all the units of size i had reserved were gone. Then they said i would not get my first month free because it was not my original reservation. I did eventually get them to do it but it was alot of unnecessary added stress to an already long stressful day of moving and driving.
RACHEL S | First ImpressionsI filled two garbage bags of water damaged items as well as a crate of tools that had rusted due to said damage. Then they had the nerve to tell me It would cost $40 to use their dumpster!
Timothy k | Overall ExperienceVery friendly and helpful.
Sharon C | First ImpressionsOne of you employees was exceptionally helpful during my time renting the two storage units. I do not remember her name at this moment, but is a blond short hair lady and she was always smiling, new the system and process very well, and provided very quick help when and I needed, and every time we cross paths in the storage area she was saying good day! Unfortunately due some changes in my finance, needed to close my two accounts, but if I needed again, will go this U-haul location and hope she is there to provide the same exceptional service.
LUIS A | Overall ExperienceI have not had access to large sliding door
Sina H | Online Move In