After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .

Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.

You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.

I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20.99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.

This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!

My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again

Great Service

Great staff

Great

Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.

7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.

The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.

Very satisfied

It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.

I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.

Had my storage since 2012 and never had a problem. Thanks

Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.

I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items

Very helpful and friendly

Friendly staff, great place, great experience!